Quality Standards
Our team of specialist advisors can help you on your way to achieving a number of quality standards.
A recognised quality certificate reassures your customers, employees and investors that you are actively managing your organisation to reduce risks and improve performance in areas that matter to them.
Using an integrated approach to Quality your organisation could receive a cost effective seamless service with minimal disruption. We are in the unique position as we are the only Quality Centre that can offer integrated assessments for Investors in People, Customer Service Excellence (formerly Charter Mark), ISO 9001, 14001 and 18001. Where appropriate the legal sector Standard, LEXCEL can also be added to these services.
Quality Brings Success!
Our Quality Centre is the only one in the UK to offer these portfolio of services:
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ISO
Quality Management System ISO 9001- an internationally recognized standard demonstrating commitment to quality and customer satisfaction as well as continuous improvement.
Environmental Management ISO 14001 is an international Standard that specifies a process for controlling and improving a company's environmental performance.
Occupational Health & Safety Management System, OHSAS 18001 is a framework that allows an organisation to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
Information Security Management System ISMS 27001 is a standard that defines the requirements for an Information Security Management System
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IIP
Investors in People is a business improvement tool designed to advance an organisation's performance through it people. Its aim has been to make organisations more competitive through effective and targeted training of the workforce. Its effectiveness lies in the way it links people strategy to corporate strategy. NO OTHER framework has such a strong track record in integrating the way in which people are developed in tune with the organisation's objectives. Click here for more information
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LEXCEL
A quality mark awarded by the Law Society to practices and legal departments that have been independently assessed as having met the mandatory aspects of the Law society ‘s Practice Management Standards.
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CUSTOMER EXCELLENCE
Customer Service Excellence (formerly Charter Mark) is a practical tool for driving customer-focused change.
Putting the Customer First (RTM) is the national standard for Customer Service and has its roots in professional business services.
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CARBON ACTION
We are now able to offer companies a user friendly approach to cutting emissions, with the development of a specially designed procedural standard - click here for more information
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EUROPEAN FRAMEWORK for QUALITY MANAGEMENT
Excellence Model (EFQM) is the most widely-used Business Excellence Framework in Europe, with over 30,000 businesses using the model to improve performance and increase the bottom-line. The Excellence Model takes a holistic view of an organisation and, when used as a diagnostic tool allows your organisation to assess your strengths and areas for improvement in detail across nine key areas. There is an overarching philosophy of continuous improvement AND that's applicable to all sectors.
